Privacy Policy

MoveBlueprint provides software to moving companies. When a Customer gets a quote, records a home walkthrough, joins a live video call, signs a document, or pays through a moving company's quote form or links, we handle the Customer's information for that moving company (the "Partner") to provide the Services to it. The Partner's own privacy notice also applies to how the Partner uses that information.

We also use that information for these purposes of our own: keeping the Services secure and preventing fraud and abuse; meeting our legal duties; improving the Services, including the accuracy of the AI that recognizes items in walkthroughs, across all Partners; and producing statistics that do not identify anyone. We do not sell it, and we do not use it for our own advertising.

For Partners and their staff, crew members, referral partners, prospects, people who try a demo on our websites, and visitors to our websites, we decide how the information is used, as this policy describes.

• Partners: moving companies that hold a MoveBlueprint Pro account, and their authorized staff (owner and office users).
• Crew members: field staff a Partner invites to the crew app. They have their own login and see the jobs assigned to them.
• Customers: consumers who deal with a Partner through the Services, for example to get an estimate, record a home walkthrough or join a live video walkthrough, sign a move document, or pay.
• Referral partners: real-estate agents and similar referrers a Partner invites to refer moving customers.
• Prospects: moving companies and their owners, officers and staff who have not signed up, whom we identify and contact for our own sales and marketing or who contact us or request a demo; and anyone who tries a demo of the Services on our websites.
• Website visitors: people who visit our websites.

We collect the categories below. Section 18 explains how these categories match the categories named in California law.

• Identifiers and contact details: names, email addresses, phone numbers, and, for businesses, company names, websites and regulatory identifiers (such as USDOT, MC and state registration numbers).
• Account information: login credentials (passwords are stored hashed), roles and seats, account settings, pricing configuration, branding, the business facts a Partner chooses to show its customers (such as the year the business started, a review rating with its count and source, and an insurance carrier name), subscription and billing status, payment account identifiers (such as a connected Stripe or Square account), job and revenue figures a Partner enters, AI assistant conversations and the actions taken, usage, and audit logs. Where a Partner connects a third-party service, we store the credentials needed to operate it, held encrypted. We do not receive full bank or card data.
• Crew and staff information: a crew member's name, phone, role and, if the Partner sets one, pay rate; job assignments and logged times; and, where the Partner uses crew payment collection, a record of each collection action (the tender recorded, when, and on which device).
• Move details and addresses: pickup, delivery and any additional stop addresses on a move (for example a storage unit or a family member's home), and with them the cities and states, the computed distance and drive time for the whole route, an approximate amount of goods at each stop, home size and property type, floors, elevators, stairs and long carries at each address, special items, and move dates. If you give us another person's address for your move (for example a relative's home as a pickup or delivery stop), you confirm you may share it with your mover for that move, and we use it only to quote and perform the move.
• Audio, video and images: home walkthrough recordings (video with its audio), the live video and audio of a live video walkthrough and its recording, still frames and photos taken from them (including photos of individual items), and text transcripts of what is said. Home recordings can show people, including children, and personal belongings.
• Information our AI produces: the item inventory, estimated volumes and weights (taken from industry-standard tables, not measured), box counts, move conditions heard in a walkthrough, and notes about the move for the Partner and its crew. A note can quote the Customer's own words.
• Signature and document records: when someone e-signs an estimate, bill of lading or other move document: the typed name, email, signature image, date and time, IP address and browser or user-agent, the consent version and time, any state-required valuation or liability acknowledgment, and a cryptographic hash of the signed document (Section 9).
• Payment and transaction information: deposit and payment amounts, payment-processor identifiers, and, where a Partner's crew collects a balance at delivery, each tender (card, cash or check), its amount, a check number, and the balance summary shown at the time. Card details are entered into and held by the payment processor; we never receive or store them (Section 7). Cash and check payments are recorded as amounts only.
• Booking requests: when a Customer requests a move date with a Partner, the date and arrival window, the price range shown, the deposit amount, the Partner's booking terms the Customer accepted (text and version), and the time, IP address and browser of that acceptance, plus whether the Partner confirmed or declined and when.
• Communications and consent records: text and email messages and their history, replies, opt-in and opt-out choices with the date, source and version of consent, review submissions, and messages to our website chat assistant or the Partner's AI assistant.
• Referral information: a referral partner's name, email, phone, text-message opt-in and its time, the referrals made and their outcomes, and any rewards the Partner records. Referral messages are sent on the Partner's behalf, and a referral partner can opt out at any time (reply STOP to texts or use the link in any email).
• Device, usage and technical information: browser and device type, IP address (including at signing, on form submissions, and in rate-limiting and abuse logs), user-agent, pages visited, session and cookie data, the page you came from and any ad-click or campaign tags in the link you followed, and technical events on our pages (for example whether a camera permission or a video upload succeeded, and how long each step took). Some IP addresses are stored in hashed form.
• How you found your mover: the web page where you started the quote, the site that sent you there, any ad campaign tags or ad click identifiers in the link you arrived on (for example from Google, Meta or Microsoft ads), and how you told us you heard about the mover (including a referring agent's name, if you give one). We collect this for your Partner so it can tell which of its ads and pages bring in customers, and your Partner may send it to its marketing agency (Section 6). We do not use it for our own advertising.
• How your move is going, from your Partner: whether your Partner has contacted you, quoted, booked or lost your move (and the reason it gives), the amount your move was booked for, and notes your Partner adds about your move. Your Partner, or a service provider acting for it such as its CRM or marketing agency, may send us this information, and may tell us that you asked it to stop texting you; we then stop the texts we send you on that Partner's behalf.
• Inferences: an automated lead score or temperature used to prioritize follow-up (Section 17).

Sources. We collect information from you; from the Partner (for example, what it enters about its customers, staff and crew); from your device when you use the Services; from public government records (such as the U.S. DOT/FMCSA carrier registry); from moving companies' public websites; from data and enrichment providers used for our own sales outreach; from advertising platforms' lead forms; and from the services a Partner connects.

We use information to: create and manage Partner, crew, staff and Customer records; give price ranges and estimates; record and analyze home walkthroughs and live video walkthroughs and produce inventories; produce, deliver and e-sign estimates, bills of lading and other move documents; process deposits, payments and subscriptions; schedule and dispatch crews; send transactional and, where permitted, marketing messages; provide the AI assistants; calculate lead scores; show each Partner how its customers found it and pass its leads and their progress to the services it chooses; prevent fraud and abuse and keep the Services secure; run our own sales and marketing; improve the Services and the accuracy of the AI; produce statistics that do not identify anyone; and comply with law.

We do not sell Customer or Crew personal information.

If a Customer records a home walkthrough, walks through the home with a Partner on a live video call, or has the Partner film the home on the Partner's own device while the Customer is present:

• Recording. The recording (video with its audio) is uploaded to our storage and processed by our own processing service, which runs on our hosting providers' infrastructure, for example to take still frames from it.
• Filmed by your Partner. When your Partner films the walkthrough in your home, it must confirm in the app, before the camera opens, that everyone in the home was told the recording captures sound and video. The recording is then handled the same way as one you film yourself.
• Consent for live calls. Before a live call connects, you are shown an on-screen notice and must affirmatively agree to be recorded before the call can start.
• AI analysis. We send the recording (the whole video with its audio, or the audio alone), still frames and photos from it, and the transcript of what is said (on a live call, by you and by your Partner) to AI service providers and speech-to-text providers, to transcribe the narration, recognize items, check and tidy the item list, and pick up move conditions such as stairs, elevators, long carries and special items. During a live call this happens in real time over a live video provider's infrastructure; after the call, the call recording may be analyzed the same way as a recorded walkthrough to complete the inventory. As items are recognized, the system may save a photo of each item (a close-up and a wider view of the room with the item marked).
• Not measured. The AI recognizes items. Estimated cubic feet and weight come from industry-standard tables and are not measured.
• The Partner reviews. AI-generated inventory is a best-effort approximation that may contain errors. The Partner reviews it before relying on it for an estimate.
• Who the providers are. Our AI service providers include Anthropic (Claude) and Google (Gemini). Our speech-to-text providers include OpenAI and Deepgram.
• What the AI providers may do. The AI and speech-to-text providers we use do not use the data we send through their paid services to train their models, per their published terms; where a provider offers an opt-out from using data to improve its models, we use it. They may keep the data for a limited time to detect abuse and meet legal duties, generally up to about 30 days, or up to 55 days for one provider. Where we upload a video file to an AI provider for analysis, we ask the provider to delete it when the analysis ends.
• Other people in the frame. Because a home recording or live call can capture other people (including children) and sensitive belongings, please keep other household members out of frame where possible. You may request deletion of walkthrough and call media at any time (Section 15).

The same processing applies when you try a demo of the home walkthrough on our websites; in that case you are dealing with MoveBlueprint directly, not with a moving company.

• Service providers. We use companies that process information on our instructions to run the Services (Section 8).
• With your Partner, its staff and its crew. A Customer's information, walkthrough media and inventory are shared with the Partner the Customer engaged (and visible to that Partner's office staff) so it can prepare an estimate and plan the move, and, for jobs assigned to them, with that Partner's crew members (Section 10). The survey output includes notes for the Partner and its crew, usually with still frames from the video, and a note can quote the Customer's own words. These notes reach the Partner in the survey email and on its dashboard, and a note about a specific item can be included when the Partner exports the inventory to its CRM; still frames are never attached to an email or sent to a CRM.
• Move-day sheet links. A Partner can give its crew and office staff a private link to a move-day sheet. The crew sheet shows the Customer's first name, the move dates and addresses, the inventory, the crew notes, and still frames from the video. The office sheet shows the notes with the Customer's quoted words and can play the walkthrough video. Anyone who has one of these links can open it, so the Partner must share it only with people working on the move, and can cancel a link at any time. The sheets never show the Customer's phone number, email address, or price.
• Partner-directed exports. A Partner may send Customer information, including the AI-produced inventory and item notes, to its own connected services, such as its CRM, or download it for its accounting tools. A Partner may also have it sent by webhook to an address it registers, such as its own system or a service provider acting for it, like its marketing agency. Where the Partner turns on full lead details, that address receives, for each lead from the Partner's quote form, your contact details, move details, the estimate range shown, your text and email choices, and how you found the Partner (Section 3), and then, each time the lead changes, where it stands: whether it was booked and the amount it was booked for, or lost and the reason, when you accepted or signed a quote, and the amount and status of any deposit you paid (never card details). The address is also told, without your contact details, when texts or emails to you stop. If the Partner turns on online booking with a connected CRM, the booking (Customer details, move details, date, window and deposit amount and status, never card details) is sent to that CRM and a job is created there when the Partner confirms. The Partner directs these transfers and is the controller of the data at its destination; a service provider receiving it acts for the Partner and may use it only for the Partner.
• Payment processors. Stripe and Square process payments (Section 7).
• Public registers. To check a Partner's operating authority, we look up the Partner's own USDOT number in the U.S. DOT/FMCSA public register. No Customer data is sent.
• Advertising. Only as described in Section 12. We never send Customer or Crew data to advertising providers.
• Legal reasons and business transfers. To comply with law, enforce agreements, and protect rights and safety, or in connection with a merger, acquisition, or asset sale.

Deposits and move-balance payments are charged directly on the Partner's own connected account with Stripe or Square, at the Partner's choice; the Partner is the merchant of record and receives 100% of each payment. Subscriptions to the Services are billed through Stripe.

• Card details are entered into the processor's own hosted checkout, into the processor's own card fields shown on our page (hosted by the processor, which sends the card details from your browser straight to the processor, so we receive only a one-time token), or, for a card tapped to a crew member's iPhone at delivery, read on that device by Stripe's Tap to Pay technology (which uses Apple's Tap to Pay on iPhone). We never receive, transmit, or store card data. For an online booking, the card is first held on the Partner's account and is charged only if the Partner confirms; otherwise the hold is cancelled.
• We send the processor the payment amount and a move description; for Square, the description names the origin and destination city, not the street address. Paying through Square may also create a customer record in that Partner's own Square customer directory, depending on that Partner's Square settings.
• Square sends us notifications about payments, refunds and disputes on the Partner's connected account. These may include transactions we did not originate (for example the Partner's own in-person sales); we keep only the identifiers for deposits and move-balance payments made through the Services and discard the rest.

We use service providers of these kinds, each only to help us provide the Services:

• hosting, database, storage and processing providers, including the page-view analytics our app hosting provider supplies;
• AI service providers and speech-to-text providers, named in Section 5 (see also Section 3);
• live video providers, which carry live video calls;
• messaging providers for text messages and phone calls (phone numbers, message content, caller IDs and phone-line type lookups) and for email (addresses, names and message content, including estimates, booking details and survey notes);
• mapping, address and property-data providers, which receive the addresses on a move to complete an address as it is typed, put it in standard form, measure distance and drive time for every leg, and look up the home size and property type;
• calendar and meeting providers, for scheduling (Section 11);
• bot and abuse protection providers, which receive a visitor's IP address and browser signals during a human-verification check;
• data and enrichment providers, for our own sales outreach (Section 13);
• payment processors (Section 7) and the analytics and advertising providers in Section 12.

A Partner that wants the names of the providers we use can ask at privacy@moveblueprint.com. We update this section when we start using a new kind of provider.

When a Customer e-signs an estimate, bill of lading, or other move document through the Services, we keep the signature and document record in Section 3 as the record of that agreement, and the signed PDF is stored privately and shared with the issuing Partner. Where state law requires it, the record includes the Customer's acknowledgment of the mover's valuation or liability coverage disclosure (for example, Fla. Stat. §507.04) and its time. Some move documents are signed on the crew member's device at the Customer's home (for example an addendum at loading, a delivery receipt, or a balance-due acknowledgment at delivery). For those, the same record is kept, except that any IP address and user-agent captured are the crew device's, recorded at signing or when that device next reconnects; the record identifies the Customer by typed name, signature and the in-person signing context. If a Customer signing a balance-due acknowledgment separately agrees to receive a payment link, that consent is recorded with the acknowledgment. The signed document is an agreement between the Customer and the Partner; MoveBlueprint provides the signing technology and is not a party to it.

Crew members log in with a phone one-time passcode and can see, for jobs assigned to them, the customer's name, phone number, full pickup and delivery addresses, access details (floors, stairs, elevators), and inventory and box counts, plus the names of other crew on the job. Where the Partner uses crew payment collection, the crew member assigned to a job also sees that job's customer-facing payment totals (the balance due, its line summary, and what has been collected) and may collect payment at delivery on the Partner's behalf. Crew do not see the Partner's pricing configuration, rates, margins, or revenue reporting, do not see payment data for jobs not assigned to them, never see card numbers, and do not see survey video in the crew app or on the crew sheet. Crew data, and the customer data shown to crew, are processed on the Partner's behalf to perform the move.

Our use of information received from Google APIs (Gmail for our own outreach mailboxes; Google Calendar for scheduling: our own demo calendar and, where a Partner connects one, that Partner's calendar for Customer appointments) adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use information we receive from Google APIs only to provide or improve the features that use it (our outreach mailboxes and appointment scheduling), to keep the Services secure, to comply with law, and in aggregated form that identifies no one. We do not use it for advertising, do not sell it, and do not use it to develop, improve, or train generalized AI or machine-learning models.

We use essential cookies (authentication and sessions), analytics cookies and similar technologies (usage patterns), and functional cookies (preferences). You can control cookies through your browser settings, though disabling them may affect functionality.

On our marketing website (moveblueprint.com) only, and only after you accept them in the cookie banner, we also use:

• Google Analytics to understand site usage. Google's explanation of how it uses this data is at How Google uses information from sites or apps that use our services. You can opt out with the Google Analytics opt-out browser add-on.
• Google Ads to measure whether our Google ads lead to demo bookings and to reach people who have visited our site. This shares site events and cookie identifiers with Google LLC. You can adjust this in your Google ad settings.
• Meta advertising tools (the Meta Pixel) to measure whether our ads work and to reach people who have visited our site. This shares site events and hashed identifiers with Meta Platforms, Inc. You can adjust this in your Meta ad preferences and through browser tracking controls.

These tools stay off until you accept. You can change your choice at any time with the Cookie settings link at the bottom of our moveblueprint.com pages; if you decline after accepting, we delete the cookies these tools set on our site. If your browser sends a Global Privacy Control signal, we treat it as a decline and these tools stay off.

We also receive leads from Meta lead ads, and we send server-side conversion events to Meta (the Meta Conversions API) when a Partner signs up or subscribes, or a prospect books a demo (hashed email, phone and name), to measure our own advertising. Cookie settings do not reach these server-side events; to opt out of them, email privacy@moveblueprint.com. The partner app (pro.moveblueprint.com) and crew app carry no advertising trackers or pixels, and we never use Customer or Crew data for our own advertising or send it to advertising platforms. When a Partner embeds our quote form on its own website, the form tells that page when a quote is submitted, using a code that contains none of your details, and, if the Partner sets it up, the Partner's own analytics and advertising tags on its site (for example Google Analytics, Google Ads or the Meta Pixel) may record that a quote was submitted. A Partner may also send your lead to its marketing agency (Section 6), which may use it, including the amount your move was booked for, to measure and improve the Partner's own advertising. Those tags and that use are the Partner's, under the Partner's own privacy policy. To opt out of ad-related processing of your data, decline in Cookie settings on moveblueprint.com or email privacy@moveblueprint.com. Our websites do not respond to browser Do Not Track signals; moveblueprint.com treats a Global Privacy Control signal as a decline, and you can use the opt-outs in this section.

To grow MoveBlueprint, we identify and contact moving companies that have not signed up.

• Sources. Public regulatory records, moving companies' public websites, data and enrichment providers, our inbound forms and lead magnets (such as our scorecard and demo requests), and advertising platforms' lead forms. Inbound forms store your answers and your IP address (for abuse prevention), and we keep our outreach history and the replies you send us.
• Use. Business outreach by email (including from our own Gmail-hosted mailboxes) and text message, follow-up, and measuring response. Outreach is currently limited to select U.S. states.
• Demos. When you try a demo of the Services on our websites, we collect what you enter and record there (for example your name, email and phone, and any video, audio or images of your home) and the results the demo produces from it, and we process it the same way we process a Customer's information (Sections 5 and 8). We use it to run the demo, send you the result by email, prevent abuse, check whether you are already in our records, and follow up with you about MoveBlueprint. Trying a demo does not add your number to our text messages.
• Advertising to prospects. We may upload lists of moving companies' business contact details (such as an owner's name, business email and business phone) to Meta, so Meta can show our ads to those people and to people like them. Meta matches the list against its own users and does not give us their profiles. We never upload Customer or Crew data. To be left out of future uploads, email privacy@moveblueprint.com.
• Your choices. You can opt out at any time by replying to any message, replying STOP to texts, or emailing privacy@moveblueprint.com; we keep suppression lists. We do not sell prospect data.

• Partner account data: for the life of the account. When an account closes, we delete or anonymize it within 90 days, except records we must keep for legal or financial reasons.
• Customer quote and move details: for a reasonable period to support the quote and the move.
• Walkthrough and live-call media (recordings, frames, item photos, transcripts, inventories, voice-detected conditions, and the working files our systems make from them) and signing media (signature images, signed PDFs): kept in private storage while the move is quoted and serviced; our target limit is 24 months after service, for support and AI-accuracy improvement, and you may request earlier deletion at any time.
• Automatic 90-day deletion for Your Move partners: where the Partner has the Your Move customer page enabled, the walkthrough video clips, raw capture stills, and the still frames saved for survey notes (other than item frame images) are deleted automatically 90 days after the move date; the inventory, transcripts, and item frame images stay under the 24-month rule.
• Signed documents: signed estimates, signed bills of lading and contracts for services, signed delivery documents (including addenda, delivery receipts, and balance-due acknowledgments), and their signature records (including the signature image and signed PDF) are kept for at least four (4) years, or longer if law requires, as legal records, and are not eligible for earlier deletion.
• Payment and tender records: kept on the same basis as the move documents they relate to.
• Booking requests and their acceptance records: kept on the same basis as payment records, and for a request that was never confirmed, for 2 years, to answer a later dispute.
• Integration credentials (for example the tokens used to create payment links on a Partner's connected account): held encrypted while the connection is active. When the Partner disconnects, the stored credentials are overwritten at once and the connection is marked revoked; the record that a connection existed (the account identifiers and the connection and revocation dates) is kept as an account audit record, and you may ask us to delete it (Section 15).
• Technical event logs from the walkthrough recording page: deleted after 180 days. Other technical and usage event logs: kept long-term, with no fixed deletion period, for security and to improve the Services.
• Prospect and outreach records, message logs, and rate-limit and IP logs: kept on a rolling or long-term basis for relationship history, deliverability, suppression, and security, subject to opt-out and deletion requests.
• Demo walkthroughs filmed on our websites on or after September 25, 2026 (video, frames, transcripts and results), and the contact details given with them: deleted within 14 days after filming, unless you go on to sign up for MoveBlueprint or pay us, in which case they are kept with that record. If you only fill in the demo quote form and never film, that entry is kept as a prospect record. Demo rate-limit records: 2 days. Notifications about your demo sent to our own team inbox (your name, email, phone if given, and move details): kept with our business email until you ask us to delete them.

You may request earlier deletion (Section 15), subject to records we must keep by law.

Everyone may ask us for access to, correction of, deletion of, or a portable copy of their personal information, and prospects may ask to be suppressed or to opt out. Email privacy@moveblueprint.com (or support@moveblueprint.com). We verify requests before we act on them, you may use an authorized agent, and we respond as the law requires. If you are a Customer, we may pass your request to the Partner that holds your record, and we will tell you if we do.

• Consented messages. Partners may receive operational alerts. Customers who opt in (an optional checkbox or a "text me" button with its notice, or consent the Partner records from the Customer; never required to use the Services) may receive quote delivery, up to 3 follow-up reminders from the Partner while the quote is active (a window of up to about 30 days), one link to finish a quote form they left unfinished, a confirmation after they sign, messages the Partner writes to them about their estimate or move, updates about a move date they requested through online booking (received, confirmed, not confirmed, cancelled), and one text reminder shortly before a live walkthrough call they booked from the Partner's quote form or a booking link, sent on the Partner's behalf; that reminder stops if the Customer cancels the appointment or replies STOP. That optional consent covers those messages, all of which relate to the Customer's estimate and move. Other messages are transactional and do not depend on that consent: links to review and sign documents for a booked move (for example a bill of lading before move day); a payment link after delivery, sent only if the Customer agrees to one when signing a balance-due acknowledgment; an invitation or link to a home walkthrough or a live walkthrough call the Partner sets up with the Customer; a link to the Customer's own move page; a single text with the walkthrough link when the Customer asks for one (with its own notice where they ask); crew and partner-staff invitations and login codes; and, if a Partner turns on missed-call text-back, one automatic text reply to a caller who phoned that Partner and got no answer. Missed-call voice responses use text-to-speech, and those calls are not recorded.
• Prospect texts. Where we text prospects, we filter to mobile numbers, honor STOP immediately, and operate under a registered A2P 10DLC campaign.
• Replies. Replies you send are stored and routed to your moving company so it can respond.
• Rates and opt-out. Standard message and data rates may apply; we don't charge for texts. Reply STOP, UNSUBSCRIBE, CANCEL, END or QUIT to opt out, START or UNSTOP to resubscribe, HELP for help, or email support@moveblueprint.com. Phone numbers collected for SMS and the contents of SMS interactions are not shared, sold, or transferred to third parties or affiliates for their own marketing. Your Partner may pass your phone number and your text-message choice to a service provider acting on its behalf, such as its CRM or marketing agency, only to follow up on your quote and move within what you agreed to; that provider may not use it for anything else. Texts from every mover that uses MoveBlueprint are sent from the same MoveBlueprint number, so a STOP reply stops all texts sent through MoveBlueprint to your number. We tell each mover you have asked for a quote through MoveBlueprint, and any address it registered, that texts to your number have stopped, without saying which message you replied to. If you tell a mover, or a service provider acting for it, to stop, that mover's texts through MoveBlueprint stop; other movers are not affected. Carriers are not liable for delayed or undelivered messages.

We compute an automated lead score or temperature to help Partners prioritize follow-up, and we use AI to produce inventories and to help Partners. These outputs support decisions, are reviewable by a person, and are not used to make legal or similarly significant decisions about consumers without human involvement.

California. California residents may ask to know, delete, and correct their information, and to opt out of sale and sharing. Section 3 lists what we collect in the categories California law uses: identifiers (identifiers and contact details); customer records and commercial information (account, move, signature, document and payment information); internet or other electronic network activity (device, usage and technical information); audio, electronic and visual information (audio, video and images); professional or employment-related information (crew and staff information); and inferences. Section 3 also gives the sources, Section 4 the purposes, Sections 6 and 8 the recipients, and Section 14 how long we keep each category. We do not sell personal information. Our marketing website shares identifiers and site activity with Meta and Google for advertising after you accept cookies, and we send Meta server-side events when a Partner signs up or subscribes or a prospect books a demo (Section 12), and we may upload the prospect lists described in Section 13; California law may treat each of these as sharing. To opt out of the website tools, decline in Cookie settings on moveblueprint.com or turn on Global Privacy Control in your browser. To opt out of the server-side events, email privacy@moveblueprint.com.

Florida. Florida's Digital Bill of Rights applies to controllers with over $1 billion in global revenue meeting further criteria, which does not include us; we nonetheless honor Florida residents' requests for access, correction, deletion, and portability voluntarily. We do not sell personal data. Our marketing website uses the advertising measurement tools described in Section 12, and you may opt out of ad-related processing as described there.

Other states. Residents of other states with consumer privacy laws may make the requests in Section 15, and we will respond as the law of their state requires.

We use TLS encryption in transit, hashed password storage, role- and row-level access controls, private storage for sensitive media (videos, photos, signatures, signed PDFs), and established infrastructure providers; certain integration credentials are held in a secrets vault. No system is perfectly secure, and not all stored fields are individually encrypted at rest beyond provider-level disk encryption. Contact security@moveblueprint.com at once if you believe your account or data has been compromised.

The Services are not directed to children under 13, and we do not knowingly collect their information. Home recordings and live video calls may capture household members, including children; please keep them out of frame where possible, and contact us to remove any such content.

The Services are operated from the United States and offered in the U.S. and Canada (except Quebec); our marketing outreach is limited to parts of the U.S. If you contact us from outside the U.S., your information will be processed in the U.S.

Canada. The rest of this paragraph and the ones below are for people in Canada: Canadian moving companies, their staff and crew, and the customers of those companies. Canada's federal privacy law is the Personal Information Protection and Electronic Documents Act (PIPEDA). These paragraphs add to the rest of this policy, and where they conflict with another section they govern for people in Canada.

Who is responsible. When a Customer gets a quote, records a walkthrough, joins a live video call, signs a document, or pays through a moving company's quote form or links, the moving company (the Partner) is generally the organization responsible for that Customer's information under PIPEDA. We handle it on the Partner's behalf, as Section 1 describes. For Partners, their staff and crew, prospects, and visitors to our websites, we are the organization responsible.

Why we use information. The purposes are the ones in Sections 1 and 4: to provide the quote form, walkthroughs, booking and the other Services; to keep the Services secure; to meet our legal duties; to improve the Services, including the accuracy of the AI that recognizes items; and, for Partners and prospects, to run our business. For a Customer, the Partner is the first place to ask how your information is used for your move.

Where information is stored and processed. Your information is stored and processed in the United States, and our service providers (Sections 5 and 8) process it there or in other countries where they operate. While your information is in another country, the courts, law enforcement and national security authorities of that country can get access to it under that country's laws. We use contracts and security measures to protect it, but a contract cannot override those laws.

Access and correction. You may ask us whether we hold personal information about you, how we use and share it, and for a copy, and you may ask us to correct information that is wrong or incomplete. Email privacy@moveblueprint.com, or write to Renascence Group LLC, P.O. Box 360012, Melbourne, FL 32935, United States. We verify who you are first and respond within 30 days, and we tell you if we need more time or cannot give you something, and why. If you are a Customer, we may pass your request to the Partner that holds your record, and we will tell you if we do (Section 15).

Withdrawing consent. You may withdraw your consent to our use of your information at any time, subject to legal or contract limits and reasonable notice. Some Services cannot work without the information, and we will tell you what changes. To stop text messages, reply STOP (Section 16). To ask us to stop other uses or to delete your information, email privacy@moveblueprint.com. Section 14 lists how long we keep each kind of information; you may ask for earlier deletion, except for records we must keep by law.

Complaints. If you have a concern about how we handle your information, email privacy@moveblueprint.com first; we will look into it and answer you. You also have the right to complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca, 1-800-282-1376).

The Services may be embedded in or linked from Partner or third-party websites that have their own privacy practices, for which we are not responsible.

When we update this policy, we post the new version here with its date. A change is material when it adds a category of personal information, a new use, a new kind of recipient, or any selling or sharing, or when it shortens how long we keep information or removes a promise in this policy. We give notice of material changes by posting the dated policy on our websites at least 14 days before the change takes effect for existing accounts. We do not use information collected before a material change in a materially different way without your consent.

Renascence Group LLC
Email: support@moveblueprint.com · privacy@moveblueprint.com
Mailing address: P.O. Box 360012, Melbourne, FL 32935, United States
Website: moveblueprint.com

Also see our Terms of Service.