Terms of Service

By creating an account or using the Platform, you confirm you have read and agree to these Terms and our Privacy Policy. If you act on behalf of a business, you represent you have authority to bind it. These Terms apply to:

• Partners — moving companies that register for an account, and their authorized owner/office users.
• Crew members — field staff a Partner invites to the crew app.
• Customers — consumers who interact with a Partner through the Platform.

MoveBlueprint Pro is a software-as-a-service operating system for moving companies. Features include:

• AI Video Survey — a Customer records a short home walkthrough; AI recognizes items and estimated volume/weight come from industry-standard tables (not measured). AI recognizes; it does not measure.
• Live Video-Call Survey — as an alternative, a Partner walks through a Customer's home with them on a live video call; AI recognizes items in real time the same way, and may capture and store a photo of each recognized item. Recording requires the Customer's on-screen affirmative consent before the call begins.
• Binding, not-to-exceed estimates — and, where the Partner issues them, bills of lading / contracts for services — the Customer can review and electronically sign (see Section 8).
• An optional, embeddable instant-estimate widget that gives website visitors a rough, non-binding ballpark and captures a lead.
• A lead pipeline with lead capture from multiple sources (web widget, manual entry, CSV import, inbound webhooks, and connected ad sources such as Meta Lead Ads), lead scoring, and customer messaging (email/SMS).
• A crew app for dispatch, scheduling, job assignment, and field updates, with optional Google Calendar scheduling; on plans that include deposit collection, the crew app can also collect the move balance at delivery — by card tapped to the crew member's iPhone (Stripe Tap to Pay), by a payment link/QR code (Stripe or Square), or by recording cash or check — with the collectible amount limited by the Customer's signed estimate or bill of lading.
• Electronic signature, deposits via Stripe or Square (100% to the Partner), reviews and follow-ups, a referral-partner program, QuickBooks CSV export, optional CRM sync (e.g., SmartMoving), and an AI assistant ("copilot") that drafts actions for a Partner to review and send (it does not send on your behalf without confirmation).

Not every feature is available on every plan. Section 9.1 states what each plan includes: quoting, electronic signature, and deposit collection are features of MoveBlueprint Complete.

We may modify, add, or discontinue features at any time, with reasonable notice when practical.

3.1Partner accounts

Provide accurate business information; keep credentials confidential; you are responsible for all activity under your account. You must be 18+ and authorized to operate the business. Owners may invite office users and crew members and are responsible for their access and conduct.

3.2Crew accounts

Crew members access the crew app via a Partner invitation and a phone one-time-passcode login. Crew may view and update only the jobs assigned to them. The Partner is responsible for which crew it invites and for the customer information its crew can access.

3.3Stripe

Partners on a plan that includes deposit collection connect a Stripe account (Stripe Connect) to receive customer deposits and, where the Partner uses crew payment collection, move-balance payments collected at delivery (including card-present payments accepted with Stripe Tap to Pay on a crew member's iPhone). Subscriptions on either plan are billed through Stripe. By connecting Stripe and subscribing, you agree to Stripe's Connected Account Agreement and Terms of Service, incorporated by reference. We are not responsible for Stripe's processing decisions, disputes, chargebacks, or account restrictions, and we never store card data.

3.3aSquare

Partners on a plan that includes deposit collection may instead connect a Square account to receive customer deposits and, where the Partner uses crew payment collection, move-balance payments collected at delivery by payment link. When you authorize the connection you grant MoveBlueprint permission to create payment links and orders on your Square account (for deposits and for move-balance payments), to read payments, orders and location details on that account, and to receive Square's notifications about payments, refunds and disputes on it. Those notifications may include activity MoveBlueprint did not originate — for example your own in-person or invoiced sales; we identify and discard anything not tied to a MoveBlueprint deposit, retaining only the deposit identifiers described in our Privacy Policy. MoveBlueprint is not granted permission to issue refunds on your account; you issue those yourself in Square.

We store the resulting access credentials encrypted. You may revoke the authorization at any time from your pricing settings or from your Square account; if you revoke, we stop collecting deposits and move-balance payments through Square, your deposit setting reverts to manual collection, and crew balance collection by Square payment link is no longer offered (cash/check recording is unaffected). By connecting Square you agree to Square's Terms of Service and Seller Agreement, incorporated by reference. We are not responsible for Square's processing decisions, disputes, chargebacks, or account restrictions, and we never store card data. Subscriptions to the Platform continue to be billed through Stripe regardless of which processor you use for deposits.

3.4Account security

Notify us at support@moveblueprint.com immediately if you suspect unauthorized access. We are not liable for loss arising from your failure to protect credentials.

As a Partner, you agree to:

• Use the Platform only for legitimate moving-company operations or closely related services;
• Accurately represent your business; honor the estimates, binding estimates, and deposit and payment agreements you issue;
• Review AI-generated inventory before relying on it for a binding estimate;
• Comply with all applicable laws, including consumer-protection, household-goods carrier (FMCSA and state), e-sign, payment, and marketing/consent laws;
• Be solely responsible for the leads and contacts you import, upload, scrape, or connect (e.g., CSV uploads, ad-source connections) — including that you have a lawful basis and any required consent to contact them, and that your SMS/email outreach to them complies with TCPA, CAN-SPAM, and similar laws;
• Act as the data controller for any Customer data you export to your own connected services (e.g., SmartMoving, QuickBooks), and maintain your own privacy policy and terms with your Customers.

You acknowledge that you — not MoveBlueprint — are the primary party in any transaction or service agreement with a Customer.

Crew members may use the crew app only to view and perform assigned jobs and must keep customer information confidential and use it only to perform the move. Where the Partner uses crew payment collection, a crew member assigned to a job may collect payment for that job at delivery as the Partner's agent: the payment is the Partner's, the Partner is responsible for the crew member's collection conduct, and amounts collected are limited by the Customer's signed documents. Crew members must record every tender they collect (including cash and check) accurately and promptly in the crew app. Crew obtain access through, and act on behalf of, their Partner employer.

Customers acknowledge that: an instant/ballpark estimate (e.g., from the widget) is an automated approximation; a binding, not-to-exceed estimate they e-sign — and any bill of lading or contract for services they e-sign — is a commitment between the Customer and the Partner, not MoveBlueprint; AI-generated inventory is a best-effort approximation the Partner reviews before binding; any deposit, and any balance collected at delivery (whether by card, payment link, cash, or check), is paid to the Partner; what may be collected at delivery is governed by the signed estimate, bill of lading, or other signed move documents between the Customer and the Partner; service, deposit, or payment disputes go first to the Partner; and MoveBlueprint is a technology platform that does not arrange, broker, or perform moving services.

The Platform can ingest leads from several sources and connect to third-party services that you authorize (e.g., CRM sync, accounting export, calendar scheduling, ad-lead sources), including through our Partner API and webhooks using keys you provision. You are responsible for your use of these integrations, for any credentials you provide, and for compliance with the third party's terms. We are not responsible for third-party services, their availability, or their handling of data once exported at your direction. Our Privacy Policy lists the providers we use.

Binding estimates issued through the Platform are agreements between the Customer and the Partner. The same electronic-signature terms apply to any other move document a Customer signs through the Platform, including a bill of lading or contract for services issued by the Partner under applicable state law (in Florida, Fla. Stat. ch. 507, including the contract-for-services requirements of §507.05). When a Customer signs electronically, the Customer consents to transact electronically and to use an electronic signature under the federal ESIGN Act (15 U.S.C. §7001 et seq.) and applicable state UETA (in Florida, Fla. Stat. §668.50). The Platform records the signature, name, email, timestamp, IP address, user-agent, consent version, and a cryptographic hash of the signed document to evidence the agreement and detect tampering; where state law requires a valuation/liability disclosure at contract execution, the Platform also records the Customer's acknowledgment of that disclosure. Some move documents — a loading addendum, a delivery receipt, or a balance-due acknowledgment — may be signed by the Customer in person on the crew member's device; the same electronic-signature terms and evidence records apply, with the device data recorded being the crew device's (see the Privacy Policy, Section 7). A binding "not-to-exceed" estimate is issued consistent with FMCSA Item 411 / 49 CFR §375.403 for interstate moves, or applicable state law for intrastate moves (for example, Fla. Stat. ch. 507), and may include liability/valuation options (Released Value vs. Full Value Protection) and any applicable state deposit caps. MoveBlueprint provides the signing technology and is not a party to, and not responsible for the performance of, the underlying moving agreement.

8.1Carrier Preparation and Adoption of Move Documents

Partner is the household-goods carrier of record for every move documented through the Platform, and Partner — not MoveBlueprint — is the preparer and issuer of every move document generated through it. Estimates, binding not-to-exceed estimates, bills of lading, contracts for services, and any other move document are prepared at Partner's direction, under Partner's own operating authority and registration, from data Partner supplies and controls, and are adopted by Partner as Partner's own upon issuance to a Customer. Where applicable law requires that an estimate, contract for services, or other move document be prepared or issued by a registered or licensed mover or carrier, Partner is that mover or carrier and is responsible for satisfying that requirement, and every other requirement of the governing jurisdiction, in the documents it issues.

Partner shall not issue any document through the Platform in the name of an entity that does not hold the operating authority and registration required for that move. Partner is solely responsible for the accuracy, completeness, and legality of every document issued through the Platform, including the accuracy of the compliance data Partner supplies under §8.2 and the correctness of the resulting document under the law of the governing jurisdiction. MoveBlueprint furnishes document-generation technology only, does not transport household goods, does not arrange or broker moving services, and does not refer or allocate Customers among carriers. MoveBlueprint does not warrant that any generated document satisfies the requirements of any federal or state regulator, provides no legal advice, and the templates and content made available through the Platform are provided for informational purposes only.

8.2Partner Compliance Data and Attestation

Partner shall supply and keep current the compliance data the Platform renders onto move documents. Where the Platform provides an attestation facility, Partner shall attest, on each submission through that facility and on each material change, that the data is accurate, currently effective, and lawfully usable by Partner. Compliance data includes, as applicable to the jurisdictions in which Partner operates:

• operating-authority identifiers (USDOT, MC, and any state identifier — for example a Fla. Mover Registration No., CAL-T, or VA DMV certificate number);
• rates, charges, and accessorials, and — where the jurisdiction requires a filed tariff — confirmation that the supplied rates match the tariff currently on file and effective with that regulator;
• valuation and liability options offered, and their governing defaults;
• any consumer disclosures, notices, or booklets the jurisdiction requires;
• deposit, cancellation, and payment-form terms.

Partner acknowledges that MoveBlueprint does not verify, audit, or monitor compliance data, and that the Platform renders documents from what Partner supplies. Where required compliance data is absent, incomplete, or unattested, the Platform may decline to generate or issue a document; declining is not a representation that any document the Platform does generate is compliant. MoveBlueprint may record the date, time, account, and a cryptographic hash of each attestation to evidence it.

9.1Subscription

Partners subscribe to one of two plans, billed at a flat monthly (or, where offered, annual) rate beginning after the free trial described in Section 9.3, with no per-user fees: MoveBlueprint Survey ($99.00 per month), which includes AI video surveys, customer review, the resulting inventory and cube sheet, the instant-quote widget, and CRM integrations; or MoveBlueprint Complete ($199.00 per month), which includes everything in Survey plus quoting, electronic signature, deposit collection, and delivery balance collection through the crew app (Section 2), together with the full operations platform (lead pipeline, customer messaging, dispatch, reporting, and the drafting assistant). On the Survey plan, quotes are prepared in the Partner's own CRM rather than in the Platform. The plan applicable to your account is the one selected at or after signup and shown in your billing settings.

9.2Deposits and other payments — no platform fee

MoveBlueprint charges no platform or application fee on any customer payment collected through the Platform — deposits and move-balance payments collected at delivery alike. These payments are charged directly on the Partner's own connected payment account — Stripe or Square, at the Partner's choice, so the Partner is the merchant of record and 100% of each payment goes to the Partner (the processor's fees apply per the Partner's agreement with that processor, and the Partner handles refunds and disputes for its payments). Cash and check tenders recorded in the crew app are collected and held by the Partner directly; the Platform only records them. Partners may also elect to collect deposits or balances outside the Platform entirely, in which case the Platform records only what the Partner marks as collected.

9.3Free trial

New Partners receive a free trial of the MoveBlueprint Survey plan, limited to three (3) video surveys or fourteen (14) days from account creation, whichever comes first. A survey counts toward that limit once it has been submitted or has finished processing; surveys that fail or are abandoned do not count, and re-recording the same job counts once. When the trial ends, the Platform stops accepting new video surveys on that account. Surveys, inventories, quotes, and leads already created remain available, a survey already in progress is allowed to finish, and the Partner's quote page continues to accept customer inquiries. The trial does not include the features listed as part of MoveBlueprint Complete in Section 9.1. No payment method is required during the trial, and the trial does not convert to a paid subscription automatically: continued use of video surveys requires activating a plan. We may grant additional trial surveys at our discretion.

9.4Cancellation

Cancel anytime from your dashboard or via support@moveblueprint.com; cancellation takes effect at the end of the current billing period; no prorated refunds.

9.5Fee changes

We may change pricing with at least 30 days' notice; continued use constitutes acceptance.

9.6Survey volume & fair use

Subscription plans are billed at a flat monthly or annual rate. Survey volume is not metered. Survey processing is subject to a fair-use policy: sustained usage far exceeding typical volume for a single moving company may prompt us to discuss a plan adjustment with you; we will never charge per-survey fees without your prior written agreement.

You agree not to: violate any law; engage in fraud or deception; transmit malware; reverse-engineer the Platform; scrape or harvest data from the Platform; interfere with its infrastructure; send unlawful or non-consented marketing through it; or resell/sublicense it without written authorization.

Our Privacy Policy describes our data practices and is incorporated by reference. Partners are responsible for ensuring their use of the Platform (including the widget, crew access, imported leads, and connected integrations) complies with applicable privacy and marketing laws and for maintaining their own consumer-facing privacy policy.

Several features use third-party AI: the AI Video Survey transcribes audio via OpenAI's Whisper, analyzes video via Google Gemini (with Anthropic Claude as verifier/fallback), and uses embeddings for item matching; the Live Video-Call Survey analyzes the live call and any captured item photos in real time via Anthropic Claude (with Google Gemini as a configurable alternate); the copilot and marketing-site assistant use Anthropic Claude. The live call itself is carried over LiveKit's WebRTC infrastructure. Per these providers' published terms, data submitted via their APIs is not used to train their models and may be retained briefly (generally up to about 30 days) for abuse monitoring. AI outputs (estimates, inventory, categorization, weight/volume, lead scoring) are best-effort approximations that must be reviewed before being relied upon for binding or financial decisions. We are not liable for losses arising from reliance on inaccurate AI outputs; the Limitation of Liability in Section 15 applies.

SMS is optional and not required to use the Platform. Consented Customers and Partners may receive transactional messages at the number they provide; replies are stored and routed to the relevant Partner so they can respond; opt out anytime by replying STOP (or UNSUBSCRIBE/CANCEL/END/QUIT), HELP for help. Standard message/data rates may apply; we don't charge for SMS. Partners are responsible for ensuring any contacts they add or import have a lawful basis to be messaged. See the SMS section of our Privacy Policy. Carriers are not liable for delayed or undelivered messages.

All software, code, design, and materials comprising the Platform are owned by Renascence Group LLC. You receive a limited, non-exclusive, non-transferable license to use the Platform. You retain ownership of your business data, branding, and content.

To the fullest extent permitted by law, Renascence Group LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, or business opportunities; damages from reliance on estimates or AI-generated outputs, AI errors or outages; disputes between Partners, crew, and Customers; or issues arising from Stripe, Square, or any other third-party processor or integration. Our total cumulative liability shall not exceed the greater of the fees you paid in the three months preceding the claim or one hundred dollars ($100.00).

You agree to indemnify and hold harmless Renascence Group LLC from claims, liabilities, damages, losses, and expenses arising from your use of the Platform, your breach of these Terms, your interactions with Customers or crew, your marketing or import of contacts, or your violation of any law or third-party right.

The Platform is provided "as is" and "as available" without warranties of any kind. We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.

You may terminate anytime. We may suspend or terminate your account for violation of these Terms. Upon termination, your right to access the Platform ceases immediately.

These Terms are governed by the laws of the State of Florida, with exclusive venue in Florida courts.

Contact us first at support@moveblueprint.com. If unresolved, the parties agree to attempt mediation in Florida before litigation.

We may update these Terms with at least 14 days' notice; continued use after changes take effect constitutes acceptance.